Abstract
This study applies the partnership quality theory to investigate how the perceived information sharing quality from express delivery service providers can affect logistics service performance for online shoppers in terms of partnership quality (including trust and commitment) and willingness to share information from E-commerce enterprises. Based on 421 samples of E-commerce enterprises in China, the results of structural equation modelling revealed that perceived information sharing quality affects partnership trust, which in turn affects the partnership commitment and willingness to share information. Partnership quality and willingness to share information affect the perceived performance of the express delivery services. Surprisingly, information sharing quality does not play a role in commitment. This study provides a theoretical contribution to E-commerce supply chain research in constructing a cognition, affective, behavior, and conative performance model for further research.
Highlights
In recent years, the vigorous development of the E-commerce industry in China has led to the rapid growth of the express delivery industry
Kot [11] suggested that sharing the information with all of the partners is unusually essential in a sustainable supply chain, so it is necessary to improve the information-sharing mechanisms between E-commerce enterprises and express delivery service providers (EDSPs) to jointly improve the service performance for online shoppers and promote the sustainable development of the E-commerce industry
EDSPs need to deliver a large volume of small packages within a limited of time, and this study contributes to E-commerce supply chain research in synthesizing information sharing with partnership quality for improving express service performance for online shoppers
Summary
The vigorous development of the E-commerce industry in China has led to the rapid growth of the express delivery industry. Kot [11] suggested that sharing the information with all of the partners is unusually essential in a sustainable supply chain, so it is necessary to improve the information-sharing mechanisms between E-commerce enterprises and EDSPs to jointly improve the service performance for online shoppers and promote the sustainable development of the E-commerce industry. This study attempts to construct a cognition, affective, behavior, and conative performance research model to investigate how the perceived information sharing quality from EDSPs can affect logistics service performance for online shoppers through partnership quality (including trust and commitment) and willingness of share information from E-commerce enterprises. EDSPs need to deliver a large volume of small packages within a limited of time, and this study contributes to E-commerce supply chain research in synthesizing information sharing with partnership quality for improving express service performance for online shoppers.
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