Abstract
Introduction: Use of web-based messaging applications to communicate clinical information is common between non-consultant hospital doctors (NCHDs). This study sought to assess web-based messenger use in NCHDs following the introduction of a more secure alternative to WhatsApp (WhatsApp, Inc., Menlo Park, CA, USA).Methods: A 10-item survey was undertaken on two NCHD cohorts. The second cohort received training on data protection and an alternative application to WhatsApp. Quantitative data analysis was conducted using the IBM Statistical Package for Social Sciences (SPSS) (IBM SPSS Statistics, Armonk, NY).Results: The total response rate across both groups was 63% (N = 68). The majority of respondents used WhatsApp to communicate clinical information. In the second cohort, fewer NCHDs shared identifiable sensitive patient information 97% (n = 29/30) vs 81% (n = 25/31) and fewer NCHDs shared/stored clinical images.Discussion: WhatsApp use is common among NCHDs. An alternative means of communication can improve the safety of patient data. NCHDs require more training on data protection laws and their own responsibilities.
Highlights
Use of web-based messaging applications to communicate clinical information is common between non-consultant hospital doctors (NCHDs)
All respondents (100%, n = 30) indicated that WhatsApp was the primary method of communication amongst their hospital team
Storage of pictures relating to clinical details or patient information on their mobile phones was acknowledged by 90% of respondents (n = 27)
Summary
Use of web-based messaging applications to communicate clinical information is common between non-consultant hospital doctors (NCHDs). This study sought to assess web-based messenger use in NCHDs following the introduction of a more secure alternative to WhatsApp (WhatsApp, Inc., Menlo Park, CA, USA). Modern-day healthcare involves large volumes of sensitive information to be communicated rapidly and securely on a continuous basis. With increasing amounts of sensitive patient information comes an increasing requirement for this information to be processed and communicated between hospital staff. In order to prevent errors occurring due to communication deficits, there has been an increasing focus on training of personal communication skills [2]. Literature surrounding communications between doctors have shown an increasing need for training in order to reduce miscommunication and errors [4]
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