Effects of information type and level of orientation on consensus‐achievement in substantive and affective small‐group conflict

Abstract

The purpose of this experiment was to test the effects of type of informational message behavior and type of orientation message behavior on the resolution of substantive and affective small‐group conflict. We found that expression of personal opinions was more effective than giving evidential information in assisting achievement of perceived consensus in affective conflict groups. Evidential information was not found more effective than personal opinions in assisting groups in substantive conflict to achieve consensus. Low orientation conditions were found to have a greater affect on consensus‐achievement for groups in affective than substantive conflict. A theoretical approach to the study of conflict in decision‐making groups was presented as well as proposals for continued research.