EFFECTS OF INFORMATION QUALITY AND SERVICE QUALITY ON SAUDI ARABIA’S HIGHER EDUCATION INSTITUTION E-LEARNERS’ SATISFACTION

Abstract

Electronic learning, or e-learning as it is more frequently known, is a type of interactive learning that uses information and communication technology to provide a learning experience with enough freedom. During the COVID-19 pandemic, e-learning has attracted much attention in the education sector because it offers learners several advantages, such as flexible learning opportunities, distance learning opportunities, consistency in learning, time savings, tracking capabilities, minimal cost facilities, quick response, and interactive learning facilities. This study evaluated the effects of service and information quality on e-learner satisfaction in Saudi Arabian higher education institutions. A quantitative approach was used to conduct the study. Information was gathered from Saudi Arabian higher education institutions. 350 questionnaires were examined. Structural equation modeling (AMOS SEM) was used to analyze the effects of the relationship between information quality and service quality in terms of e-learners' satisfaction. The study findings showed that information quality and service quality have a significant effect on e-learners’ satisfaction. Therefore, this paper suggests that concerned authorities pay particular attention to ensuring quality and current policies and standards to address the issues that may affect e-learners' satisfaction with e-learning in higher education institutions in Saudi Arabia. Keywords: E-Learners’ Satisfaction, Electronic Learning, Information Quality, Service Quality, Higher Education Institutions DOI： https://doi.org/10.35741/issn.0258-2724.58.3.60