Effects of Creativity Support and Diversity Management on Employees Perception of Service Quality in Hotels

Abstract

This research investigated the relationship among creativity support, diversity management, and employees’ perceptions of service quality through collecting data by using questionnaires from four and five-star hotel employees of Hurghada city in Egypt. Results indicated that experienced management of creativity and diversity will have a positive impact on employees’ perceptions of service quality in hotels. To date, this is one of the few studies that has investigated this topic and therefore makes a significant contribution towards the understanding of the mutual effect between the three variables in the area of human resources management in the hospitality industry.