Abstract
ABSTRACT This paper reports on the challenges experienced by small and medium-sized hotel operators during the crisis caused by COVID-19. The data for the current study was collected from Nepal using semi-structured interviews with 15 operators between 13 July and 29 September 2020. The findings of this study reveal how a crisis such as COVID-19 pandemic increases the vulnerability of small and medium-sized hotel operators by weakening their economic conditions and lowering their self-esteem. This study also shows that the feeling of the lack of moral and economic supports from the government further increases vulnerability to failure among small and medium-sized hotel operators. Implications for policymakers and operators of small and medium-sized hotels, particularly in developing countries, have been provided.
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