Effects of COVID-19 pandemic areas on green hotel consumption: exploring the congruence effect between location and timing

Abstract

In the post-pandemic era, tourists are increasingly interested in sustainable consumption, particularly focusing on green hotels. Given the ongoing endemic nature of COVID-19, our research explores the effects of tourists’ residential locations, specifically pandemic-affected areas, on their intention to choose green hotels. Drawing on the Protection Motivation Theory, we discuss how and why residential location influences risk perception, which in turn motivates tourists to contribute to environmental protection by opting for green hotels. Results from five experiments suggest that the influence of pandemic areas on green hotel consumption can fluctuate over time. During the initial outbreak, a positive correlation emerges between tourists’ risk perception and their distance from the pandemic’s epicenter. Those residing in marginal areas show greater threat appraisal and stronger intentions toward choosing green hotels than tourists in central areas. However, this relationship is found to reverse during the mitigation and post-pandemic phases. Furthermore, our research reveals that hotels can significantly sway tourists toward green consumption through the strategic use of hope or fear appeals in advertising. These findings enrich the literature on pandemic-related influences on green consumption and offer practical insights for hotel managers and policymakers seeking to promote sustainable travel more effectively in the post-pandemic era.