EFFECTS OF CHANGE MANAGEMENT PRACTICES ON ORGANIZATIONAL PERFORMANCE: THE CASE OF ETHIO TELECOM SOUTH REGION ETHIOPIA

Abstract

The main objective of this study was to investigate the effect of change management practices on organization performance in the case of ethio telecom south region. To attain this objective, 50 males and 19 females totally (69) respondents were selected using simple random sampling. The population of the study was employees, supervisors and managers of ethio telecom south region. Simple Random sampling was used to select the appropriate sample of the respondent and the shops were selected by purposive sampling with respect to balanced scorecard management practices, kaizen philosophy management practice and standard quality circle management practice. Descriptive research designs as well qualitative and quantitative research approach were employed in conducting the study. Data was collected using questionnaires and interviews and analyzed using SPSS Version 24. Descriptive analysis namely percentage, mean, standard deviation and inferential analysis namely multiple linear regression were employed. The study indicated that balanced scored cared, kaizen and standard quality circle management practiced in ethio telecom south region occasionally. Moreover, this study revealed that balanced scored cared, kaizen and standard quality circle management practice contributed to ethio telecom south region organizational performance to a great extent. The study also showed that there was significant relationship between balanced scored cared, kaizen and standard quality circle management practices and organizational performance of ethio telecom south region. This study further revealed that balanced scored card, kaizen and standard quality circle management practices had a positive effect on organizational performance of ethio telecom south region. Likewise, this study showed that kaizen management practice is statistically significant in predicting organizational performance. More importantly, this study recommended ethio telecom south region to practice the balanced scorecard