Abstract
The purpose and objective of this paper is to identify the effects from key selected independent variables namely Authoritarian Leadership (AL), Ethical Leadership (EL), towards a chosen dependent variable Employee Performance (EP). It also studies the mediating roles of two independents that is Employee Competencies (EC), and Performance Management Practices (PMP) when introduced to the model. A survey questionnaire for data gathering was used and issued to respondents that were bank employees on selected commercial banks located in Harare capital City of Zimbabwe, and total of 390 valid responses were gathered. SPSS version 24 was used to analyse the collected data on each variable through demographic, reliability tests, regression analysis, correlation and factor analysis during the validation process of the gathered data. The data analysis outcome showed that all the identified variables were predictors and influential to employee performance, when analysed as individual variables. Management of companies are required to focus on mixing both the leadership element and the competency as a prerequisite practices and action towards achieving higher performance.
Highlights
Leadership styles in management are a backbone, which drives the organization to perform well
Concerning corporate image, customer satisfaction, and service quality in banks, Makanyeza and Chikazhe (2017) enlightened that these had positive direct effects on customer loyalty and they were all interlinked, which made the need for this study to be carried out on the basis of performance of employees in the banking sector of Zimbabwe
This study sought to establish the relationship of various factors Authoritarian Leadership (AL), Ethical Leadership (EL), Employee Competencies (EC), and Performance Management Practices (PMP) on Employee Performance (EP)
Summary
Leadership styles in management are a backbone, which drives the organization to perform well. The study has an objective to identify the effects from key selected variables that is to ascertain if independent variables Authoritarian Leadership (AL), Ethical Leadership (EL) have an impact towards Employee Performance (EP). Mediating roles change the effect result of the independent variables, the outcome will be crucial in relation to the performance of employees in the banking sector in Zimbabwe (Al Khajen, 20018). The main aim of the study is to explore the impact of each employee performance in the service industry of Zimbabwe, and the banking sector was chosen as the relevant service to undertake this study. The task of the research was carried out through a questionnaire survey to ascertain if the selected variables have an effect towards employee performance, with a big aim of implementing the research outcome. The study was aimed at augmenting performance of employees in the service industry
Sign-in/Register to view highlights & summary Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callMore From: Journal of Regional Economic and Social Development
Disclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
