Abstract
Objective: To investigate the effects of Acknowledge, Introduce, Duration, Explanation, and Thank you (AIDET) communication program on satisfaction among patients and families at cardiac care unit, Bangkok Heart Hospital.Material and Method: This study was done using pre-post study design. A patients and families satisfaction report was collected by the Quality Information Management Department, Bangkok Hospital. Data were collected precommunication program implementation from January to December of 2014 and post AIDET communication program implementation from January-December of 2015 with a telephone structured interview guideline. Data were analyzed using descriptive statistics using percentage and comparing two proportions using Test of two proportionResults: A total of 882 respondents were accepted to provide their information. After the communication program implementation, patients and families satisfaction raised from 46.1-54.8% to 56.4-62.2% and was higher than those before the program implementationConclusion: This communication program could be an effective intervention to increase patients and families satisfaction. Health care providers could employ this communication program to improve communication behavior in which to improve quality of care.
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