Effects of a social accountability approach, CARE’s Community Score Card, on reproductive health-related outcomes in Malawi: A cluster-randomized controlled evaluation

Sara Gullo,C Nathan Marti,Anne Sebert Kuhlmann,Christine Galavotti,Thumbiko Msiska,Phil Hastings,Massimo Ciccozzi

doi:10.1371/journal.pone.0171316

Sara Gullo, C Nathan Marti + Show 5 more

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https://doi.org/10.1371/journal.pone.0171316

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Abstract

BackgroundSocial accountability approaches, which emphasize mutual responsibility and accountability by community members, health care workers, and local health officials for improving health outcomes in the community, are increasingly being employed in low-resource settings. We evaluated the effects of a social accountability approach, CARE’s Community Score Card (CSC), on reproductive health outcomes in Ntcheu district, Malawi using a cluster-randomized control design.MethodsWe matched 10 pairs of communities, randomly assigning one from each pair to intervention and control arms. We conducted two independent cross-sectional surveys of women who had given birth in the last 12 months, at baseline and at two years post-baseline. Using difference-in-difference (DiD) and local average treatment effect (LATE) estimates, we evaluated the effects on outcomes including modern contraceptive use, antenatal and postnatal care service utilization, and service satisfaction. We also evaluated changes in indicators developed by community members and service providers in the intervention areas.ResultsDiD analyses showed significantly greater improvements in the proportion of women receiving a home visit during pregnancy (B = 0.20, P < .01), receiving a postnatal visit (B = 0.06, P = .01), and overall service satisfaction (B = 0.16, P < .001) in intervention compared to control areas. LATE analyses estimated significant effects of the CSC intervention on home visits by health workers (114% higher in intervention compared to control) (B = 1.14, P < .001) and current use of modern contraceptives (57% higher) (B = 0.57, P < .01). All 13 community- and provider-developed indicators improved, with 6 of them showing significant improvements.ConclusionsBy facilitating the relationship between community members, health service providers, and local government officials, the CSC contributed to important improvements in reproductive health-related outcomes. Further, the CSC builds mutual accountability, and ensures that solutions to problems are locally-relevant, locally-supported and feasible to implement.

Highlights

Social accountability approaches have been growing in popularity in the health sector over the last decade
Using difference-in-difference (DiD) and local average treatment effect (LATE) estimates, we evaluated the effects on outcomes including modern contraceptive use, antenatal and postnatal care service utilization, and service satisfaction
We evaluated changes in indicators developed by community members and service providers in the intervention areas

Summary

Introduction

Social accountability approaches have been growing in popularity in the health sector over the last decade These approaches engage citizens in processes that strive to improve public sector performance and hold service providers and other actors accountable for delivering on their commitments [1]. Social accountability approaches aim to help service users voice their needs and concerns and hold service providers accountable for the provision of quality services. These approaches may be effective at improving the patient-centered aspects of quality of care (for example, maintaining privacy and confidentiality, and providing respectful maternity care). We evaluated the effects of a social accountability approach, CARE’s Community Score Card (CSC), on reproductive health outcomes in Ntcheu district, Malawi using a cluster-randomized control design

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