Abstract
Effectiveness of mediation strategies is analyzed in two different types of collective labor conflicts: rights conflicts and conflicts of interests. The sample consists of 106 professional labor mediators who completed a questionnaire about the strategies they used and the outcomes they achieved in their most recent mediation intervention. Results from regression analysis indicate that while the use of substantive and contextual strategies is positively related to effectiveness in both types of conflict, the use of reflexive strategies is negatively related to effectiveness, particularly in rights conflicts.
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