Effectiveness of ICT Harnessing on Library Service Delivery: A Comparative Loom from Two Academic Institutions of Madhya Pradesh

Abstract

The prime motto of the study is explored the harnessing of Information and Communication Technologies(ICTs) for delivery of library services and resources among the Intellectual community Madhya Pradesh with the special region of Khargone District’s academic Institutions i.e. Govt. P.G. College, Khargone (GPGCK) and Govt. P.G. College Mandleswar(GPGCM). The article espoused quantitative method and used a well structured questionnaire to amass the responses of the respondent’s data. More than 355 questionnaires distributed among the intellectual community of GPGCK and GPGCM and 80 percent respondents given the effective responses to attain the objectives of the study. The results unearthed that library services viz. Circulation, Reference, CAS/SDI, and Digital services but Social media platform services were more effective and support in delivery of library services and provide utmost satisfaction among both academic institutions. It was also noticed that lack of technical library personnel, poor bandwidth of the internet and erratic power supply were the foremost barriers in GPGK and GPGM. The study urged that promotion and implementations of social media tools for library services delivery will be effective and provide the utmost satisfactions among the end users, which is the prime objective of the library and Information Science Professionals.