Abstract
It is nearly a decade that Iranian companies attempt to obtain European foundation for quality management (EFQM) organizational excellence award with guidance of public sector, spending enormous financial cost and utilization of human resources. Authors experiences an expert or consultant in implementing this pattern in several companies is motivated them to perform a research about effectiveness of EFQM pattern in Iranian companies.In this regard, automotive after-sales services companies that engaged in achieving EFQM award have been chosen as the study population. To evaluate effectiveness of this pattern, several dimensions of organization based on research literature, patterns and theories translated to operational and measurable indicators. Questionnaires were completed by a sample of employees and managers, were used for data collection. Research hypotheses were tested by comparison of coupled mean before and after implementation of EFQM model. Results suggest that the effectiveness of EFQM model implementation in Iranian companies, is very low and only in some dimensions.
Highlights
Considering these, this study examines the effectiveness of implementing the European foundation for quality management (EFQM) model in Iranian organizations that are participating to achieve this award and it wants to study improvements and effectiveness for achieving this award with a focus on objectives, criterions and logic of this model
One of the issues that are greatly emphasized in terms of EFQM pattern is the indicator of accidents, and, companies spent a lot of money in establishing standards, laws and regulations, it has not shown any significant growth in comparison with the previous implementation of the EFQM pattern
Results indicate that the first hypothesis is supported as the compared mean test rejected equality of means of companies’ performances in customers dimension before and after establishing EFQM pattern (p
Summary
Human beings consider themselves worthy of growth and excellence from ancient time and to obtain this they have benchmarked the best ones. The first result of implementing this model is creating stable organizational environment which preserves itself in a logical pattern It is comprised of values which are used in a flexible structure and in internal affairs of an organization. A modern approach has been selected to evaluate organizational effectiveness, regarding research process and attitude This approach will be discussed later and its method is based on satisfying different parties who are considered as “dimensions” here. According to Total Quality Management (TQM), eight fundamental values and concepts are as follows: result orientation, customer orientation, leadership and constancy of purpose, management by processes and facts, development and participation of staff, continuous learning, improvement and innovation, partnership development and social responsibility of the organization. Implementing EFQM model affected companies’ performances in terms of organizational processes dimension. Implementing EFQM model affected companies’ performances in terms of leadership and management dimension
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