Abstract
Abstract The provision of equitable library services to distance learning students emerged as a critical area during the 1990s. Library services available to distance learning students included digital reference and instructional services, remote access to online research tools, database and research tutorials, interlibrary loan, and document delivery. Digital reference services appeared to be one of the more significant services proffered by academic libraries although these services were developed often without forethought to goals and assessment. Previous studies evaluated traditional and telephone reference service; however, the literature lacked studies addressing asynchronous digital reference service.
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