Abstract
Objective To improve the contracted patients’cognitive level and self-protection ability ofCorona Virus Disease 2019 (COVID-19)through the popularizationeducation with the application of an intelligent voice outbound system. Methods 12 popular science education modules ware designed according to the knowledge and protective measures ofCOVID-19, and3-6 core points were extracted from each module. From Wuhan city blocked 2020.1.23 to 2020.1.29, the intelligent voice outbound system was applied toperform batch voice call calls and send text messages to all contracted patients with chronic diseases in different period of time for popular science education.Using equidistant sampling method, 400 cases were successfully selectedfrom the patients of successful voice outbound calls.The intelligent voice outbound system was used to investigatepatients' mastery, the main sources ofCOVID-19knowledge, and satisfaction with popular science education conducted in this study. The outbound results of the above indicators were queried from the database of the intelligent voice outbound system. Results A total of 98,487 voice outbound calls were effectively connected,the average call duration per person was 2.24 minutes, and the total call durationwas equivalent to 488.5 workdays. 141,201 messages were sent, with a read rate of 97.8% (141 201/144 405) . The patients’scoreto answer the popular science knowledge questionnaire was 86.8±16.7.94.8% (235/248) of patients’knowledge of COVID-19mainly came from voice call.In addition, the patient's overall satisfaction with the application of the intelligent voice call system for popular science education was90.8%(225/248). Conclusion The patients’cognitive levelofCOVID-19knowledge and its prevention and control measureseffectively improved with the application of an intelligent voice outbound system. Moreover, this mode was highly acceptable to patients, whichshould be referenced by other urban communities in China. Key words: Corona Virus Disease 2019 (COVID-19); Community; Intelligence; Voice callsystem; Healthy education
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