Effective Model for Engaging Citizens\' Self-Knowledge in Decision Making in E-Government: A Pilot Study in Iraq

Abstract

The advance and continuous development of new technologies have made it possible for electronic services to be adopted and applied in e-government initiatives. The aim of this study is to work on an effective model for engaging citizens’ self-Knowledge in decision making in the Iraqi e-government. Implementation of e- government has been adopted by many countries, but the rate of implementation has varied from one country to another. The success rate has also differed between countries and regions. In general, developing countries have been lagging behind in e-government initiatives as compared to developed countries. The study focuses on citizens’ behaviours and thinking, which are quite often, impacted by the citizens various levels of education, culture, nature of job, experience and environment. New model have been developed to improve administration and alleviate the tediousness of paper work, bureaucratic bottlenecks and inefficiency in various strata of the government. This study is intended to illuminate the decision making in electronic government and the proposed model. Specifically, this study intends to develop the model of decision making in the Iraqi e-government utilising the characteristics of citizens’ self-knowledge. This study elicits the outcomes from the pilot study to determine the factors that are used to develop the model, which uses the citizens' self-knowledge in the decision making in the Iraqi e-government initiatives. The major findings were reported such as; political: Facilitate conditions to access political information, economic: Facilitate conditions to access business information, technical: Increase the reliability of the decision making model construction and workers: Facilitate the usage of the E-government website. These factors had highly significant relation with the proposed model.