Effective leadership: more questions than answers

Abstract

There’s a common myth that says to be a successful leader you must have all the answers. It’s true that an ability to solve problems quickly and decisively is essential for effective leadership but when we neglect to ask for input then we get the right answer to the wrong question. Too often we find ourselves rushing to provide a ready answer or short-term solution rather than pausing and taking time to form the right question. Peter Drucker (2007), arguably the most influential management thinker of the last century, is quoted as saying ‘the most serious mistakes are not being made as a result of wrong answers; the true dangerous thing is asking the wrong question’. The most effective leaders have an open mind, intense curiosity and a skill of asking the right questions. This article briefly explores the power of questions, what makes an effective question, and how leaders can use questions to challenge assumptions, generate knowledge and empower staff.