Effective, Inclusive and Citizen-Oriented Service Delivery, and Governance Innovation

Abstract

An effective public administration and inclusive government institutions, at the national, regional and local levels are, arguably, the most important factor in the successful implementation of a national development agenda. The State’s fundamental functions, which include establishing a regime for protection of rights over person and property, providing for the common defense, promoting the general welfare, promoting social justice and otherwise ensuring law and order cannot be accomplished without effective governance and public administration institutions, human resources and other complementary processes.