Effective implementation of Japanese quality methods during health pandemics

Abstract

PurposeThis study aims to help quality professionals in following a precise framework that maintains a company’s performance during health pandemics. In many companies, all quality methods seem to produce performance improvement at different levels, but lean management and kaizen were superior in preparing manufacturing companies to have high readiness levels when faced with a health pandemic.Design/methodology/approachWhich quality method can help businesses in performing well during a health pandemic? In order to answer this question and be able to provide specific recommendations toward performing well in all future health pandemics, 500 manufacturing companies were selected and surveyed. The selected companies are known to use at least one quality method such as lean management, ISO 9001, European foundation for quality management (EFQM) and Six Sigma.FindingsEFQM comes second, then Six Sigma and ISO 9001. Lean creates a healthy workplace and enhances worker's health and well-being. This research helps quality professionals in following a precise framework that maintains performance during health pandemics. Whether the company uses lean or other quality methods, the framework helps in achieving pandemic readiness status. The framework is implemented in a company that does not currently use lean. Implementation resulted in significant improvement in pandemic preparedness, corporate performance and employee well-being.Originality/valueAfter the coronavirus disease 2019 (COVID-19) pandemic, all companies should start thinking of creating a workplace that functions well during pandemics. To do that, companies should start including sanitation and health pandemic preparedness as part of their performance measurements. Using lean management and kaizen helps organizations to create a healthy workplace; clean and equipped with smaller number of workers. If organizations choose to use other quality methods, it is okay, but they should enhance these methods with lean tools such as elimination of the seven wastes, gemba, 5S and visual management.