Abstract
Introduction: Healthcare service is an essential determinant of population health. This qualitative case study aims to explore health service users’ perspectives of effective health services delivery and the current challenges affecting the management and delivery of health services at a primary healthcare facility in Madang Province, Papua New Guinea (PNG).
Highlights
Healthcare service is an essential determinant of population health
According to World Health Organization (WHO), since 2000, 63 million lives have been saved from tuberculosis through interventions linked with the WHO End TB Strategy [3]
A total of 21 in-depth interviews were conducted with the health services users (5 males and 16 females)
Summary
Healthcare service is an essential determinant of population health. This qualitative case study aims to explore health service users’ perspectives of effective health services delivery and the current challenges affecting the management and delivery of health services at a primary healthcare facility in Madang Province, Papua New Guinea (PNG). Provision of effective healthcare service is an important component of good health outcomes. Harrington DW et al, [1] claim that patients who access regular health services have better healthcare outcomes. The provision of effective healthcare services that is accessible and affordable by the local community is important for better healthcare outcomes [6,7,8]
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