Effective factors on desirable quality of advisory services from perspective of students and academic advisors

Abstract

Background: Academic consultation will help in achieving educational goals and success. The aim of this study is to investigate the factors affecting desirable quality of advisory services from the perspective of and advisors. Methods: This study is a cross-sectional study. 25 advisors and 318 were chosen using convenience sampling of Neyshabur University of medical sciences. Data were collected by self-designed questionnaire and analyzed using descriptive and inferential tests including Mann-Whitney, Kruskal, Wallis, Chi-Square tests with SPSS software version 16. Results:In an evaluation of effective factors on quality of advisory services, respect between advisors and students was determined as a most important factor from the advisor's point of view. However, from the view of the students, academic advisor's communication skills had highest priority. Conclusions: It is suggested that advising can be improved by holding consultation workshops and training courses, encouraging advisors for cooperating better, student's awareness of adviser's duties, and mutual respect.