Effect of work stress and organizational culture on employee performance in service office environment Palembang Ilir west tax

Abstract

This research aimed to determine the effect of work stress and organizational culture on employee performance in the Palembang Ilir Barat Tax Service Office. The population in this study were all employees at KPP Pratama Palembang Ilir Barat, totaling 145 employees, and all of them were samples in the study using the census method. The results of multiple linear analyses show that work stress and organizational culture positively and significantly affect employee performance. Work stress, on the individual stressor dimension, significantly affects employee performance. There needs to be an evaluation to provide a workload following the job desk and employee responsibilities. If the work in some parts of the division has a more significant number of jobs, then it is necessary to adjust the number of employees according to the needs and workload given. With frequent leadership changes, organizational culture requires employees to get used to the established work rhythm. The change in leadership position is expected to be carried out at least 2-3 years after the change is made. The need for adaptation felt by employees causes a decrease in performance because not all employees can quickly adapt to changes in the ever-changing leadership cycle.