Effect of Use of Enterprise Social Media (ESM) on Employee Agility (Study on State Civil Apparatus in Ngawi Regency)

Abstract

This study aims to explain the effect of using Enterprise Social Media (ESM) on employee agility in an organization by including Enterprise Social Media (ESM) as a mediator, namely to explore the role of meta-knowledge, digital fluency, work skills, and IT skills. Conducted at the Ngawi Regency Regional Apparatus Organization, this study involved 532 respondents. This type of research is quantitative with strategies and data collection using survey research methods. The sampling technique was carried out using proportionate stratified random sampling. The data analysis technique used quantitative analysis using the Structural Equation Modeling-Partial Least Square (SEM-PLS) analysis technique version 3.0. The results show that the use of ESM affects employee agility, the use of ESM affects Meta-Knowledge, Meta-Knowledge affects employee agility, Digital Fluency moderates the effect of using ESM on Meta-Knowledge, work skills moderates the effect of using ESM on employee agility, IT proficiency moderates the effect of using ESM ESM on employee agility, and Meta-Knowledge mediating the effect of using ESM on employee agility. Based on the results of the study, the following academic suggestions are proposed: (1) Further research is expected to conduct research on all ASN in other areas, (2) future research, it is expected not only to use the self-report instrument, but also to use the self-report instrument. using assessment methods from other sources. Thus, it is hoped that this can provide a comprehensive picture of the effect of using ESM and Meta-Knowledge on employee agility, and the role of Digital Fluency on Meta-Knowledge, as well as the role of work skills and IT proficiency as moderating variables on the effect of employee agility.