Effect of Transformational Leadership, Job Satisfaction, and Interpersonal Communication on Organizational Citizenship Behavior with Organizational Commitment as Mediation Variable at the Tax Office

Abstract

Purpose: The objective of this research is to determine the impact of transformational leadership, job satisfaction and interpersonal communication on the organizational commitment of staff and on the behavior of citizens of the Tax Agency. Theoretical framework: The hypothesis is a temporal connection that must be answered in the investigation and must find the facts that must be collected and examined; The idea is a quick question, or the belief that you have to look for a truth based on the framework of previous thought, and a previous study of several researchers that can be understood as this hypothesis. Design/methodology/approach: The data analysis method uses structural equation modeling (SEM) analysis. Modeling structural equations is used to analyze data (SEM). The data collection technique is carried out through a questionnaire in which a questionnaire is offered to respondents taking the examination, including civil servants. Findings: The results of the structural study of transformative leadership, job satisfaction, interpersonal communication and organizational commitment influence the behavior of citizens of the tax office Research, Practical & Social implications: . In addition, the results of this study show that transformative leadership affects, above all, the commitment of the entity with a employee of the Tax Agency. Originality/value: Transformative leadership, job satisfaction and interpersonal commitment influence the entity's commitment to the Tax Agency, which means improving the activity of any High school worker, to transform leadership and turn leadership into a transformation of workers' organizational engagement.