Effect of Training and Development on Examination Invigilators’ Work Performance at University of Cape Coast, Ghana

Abstract

The purpose of the study was to examine the effect of training and development (T&D) on the work performance of invigilators of University of Cape Coast (UCC), Ghana. The study adopted the descriptive design. The study used the census method to capture all the 57 invigilators (both assistant invigilators and invigilation attendants) of the institution. College registrars, faculty and departmental examination officers, and chief invigilators were also captured to appraise invigilators who were assigned to their respective supervision jurisdiction. However, 49 respondents were those that returned completed questionnaires as expected, which was used for the analysis. Questionnaire and work performance appraisal form were the instruments used. The pre-test results of the instruments generated a Cronbach alpha reliability co-efficient of 0.825 and 0.791 respectively. The data were analysed using Pearson product moment correlation and multiple regression analysis. The results of the study indicated that T&D programmes by themselves do not contribute much to invigilators’ work performance in the institution unless invigilators are satisfied with the programme and are able to intensify their effort to transfer what they have acquired from T&D programmes onto their work. It is, therefore, recommended that management of the university should pay particular attention to maximise trainees’ satisfaction and effort to transfer learnt skills onto their workplace in order to enhance their work performance. This can be achieved by using effective supervision and motivation strategies.