Abstract
Talent management impacts on service delivery in the hospitality industry. The aim of the study was to assess the effect of learning and development on service delivery in the hospitality industry in Nyeri County, Kenya. The study employed a cross-sectional survey design to determine the relationship between the variables. The target population was 310 employees of three hotels who comprised of supervisors, room stewards, food and beverage managers, waiters, storekeepers, and chefs in three hospitality establishments in Nyeri County. The research used a stratified sampling technique to select 104 participants for the study. The main instrument for data collection was a semi-structured questionnaire. The findings of the study revealed that learning and development have a significant and positive influence on service delivery. The study recommends that organizations should stress and develop robust learning and development interventions to mitigate performance-related challenges, realize the desired quality service delivery and stability, and gain a competitive edge. It is hoped and desired that this journal will lead to a supplementary examination of the bene?ts of this refocus on talent and management, including the development of useful de?nitions.
Highlights
The need for effectiveness of any transactions or trade, resources are of great need i.e. machines, technology, money, and human resource. (Raman, Chadee, Roxas, & Michailova, 2013)explain that human resource is the most vital factor that plays a major role of planning and application of all the others
The findings suggested that by mastering new strategies and methods of implementing activities significantly contributed to good customer service delivery leading to positive organizational performance
It is imperative to note that better learning and development strategies contribute to better service delivery
Summary
The need for effectiveness of any transactions or trade, resources are of great need i.e. machines, technology, money, and human resource. (Raman, Chadee, Roxas, & Michailova, 2013)explain that human resource is the most vital factor that plays a major role of planning and application of all the others. (Raman, Chadee, Roxas, & Michailova, 2013)explain that human resource is the most vital factor that plays a major role of planning and application of all the others. Human resource was considered as just another factor of production. Human resources are viewed as talent that need to be developed and managed. Business executive teams, as well as owners, have discovered that, rather than having financial challenges; companies frequently were disadvantaged by the absence of talent. Management of talent was usually respected as a sell short of the human resource administration plan relied upon by an organization. Businesses have come to accept that to increase performance, the human resources at their disposal of the organization must be utilized prudently (Thunnissen, 2015)
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