Abstract
The effect of Six Sigma on Performance of MSF’s in South-East Nigeria. The main objective is to determine the effects of Six Sigma on the performance of MSF’s in South-East, Nigeria. While others are to: determine the extent at which process defines influence the customers’ patronage of their product, determine the extent at which process measurement influences product positioning and determine the extent at which improvement on production processes influence customers retention. The result shows that process definition practice among MSF’s significantly influenced customers’ patronage, process measurement among MSF’s was found significant influencing positioning and production improvement significantly influenced customer retention among MSF’s in South-East Nigeria. The study concluded adoption of Six Sigma practices positively influences the performance of the MSF’s in South-East Nigeria.
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