Effect of quality control circle on Burnout syndrome of emergency nurses

Abstract

Objective To evaluate quality control circle (QCC) impacting on Burnout syndrome of emergency nurse and satisfaction of patients in one hospital of Wenzhou. Methods Emergency nurse, who worked at one hospital of Wenzhou during January 2012 to December 2013, were chosen as sampling objects and divided into QCC group (47 nurses) and control group (39 nurses). The nurses of QCC group underwent QCC activities while nurses of the control group received routine management. The QCC activities lasted 3 months, and one week before and after QCC activities, we questionnaired Burnout syndrome, normal population sociology information, frequency of job burnout syndrome, work performance, and patient′s satisfaction. Results Before activities, there was no statistical significance for occurrence of Burnout syndrome between two groups (P>0.05); one week after the implementation of activities, the fatigue, headache, insomnia, negative emotion had statistical significance between two groups (χ2=5.88, 6.01, 5.88, 6.11, respectively; P 0.05). Before activities, the work performance and patient′s satisfaction had no statistical significance; one week after the accomplishment of activities, the scores of colleague relationship, work satisfaction, work efficient, patient′s satisfaction for nurses in the QCC group were (5.81±0.19), (5.13±0.29), (5.12±0.80), (5.33±0.54) higher than (4.90±0.83), (4.73±0.37), (4.01±0.91), (4.48±0.30) of the control group (t=2.613, 2.433, 2.695, 2.497, respectively; P<0.05). The intention of turnover was (2.11±0.98) score in the QCC group lower than that of control group (4.85± 0.71) score (t=2.946, P<0.01). Conclusions The QCC can promote the Burnout syndrome of emergency nurses, decrease nurse′s intention to turnover, and enhance the enthusiasm nurse′s work and patient′s satisfaction. Key words: Emergency department; Quality control circle; Burnout syndrome; Satisfaction