Abstract
Objective:The health industry needs motivated and satisfied nursing staff to provide quality health services to medical tourists, as well as in other sectors. This study aimed to examine the effects of psychological empowerment on the dimensions of burnout among the Malaysian nursing staff, as well as exploring the role of age, gender, experience, and marital status on the perception of burnout dimensions.Methods:This survey used a sample of 432 nursing staff, using measures of the perception of empowerment and comparing variables with another measure of burnout, collectedviaa self-reported questionnaire. Data were analyzed using PLS-SEM. Moreover, the group analysis in PLS-SEM estimated the differences among the nursing staff’s perception of psychological empowerment on burnout factors.Results:The findings reveal that psychological empowerment reduces the impact of burnout symptoms. Moreover, gender and age are different for depersonalization by the perception of psychological empowerment among the nursing staff in Malaysia. The Malaysian nursing staff’s marital status influences the relationships between psychological empowerment and depersonalization, as well as emotional exhaustion and personal unfulfillment. Moreover, the experience of the nursing staff influences the perception of personal unfulfillment in a significant manner.Conclusion:This study offered important managerial implications, such as considering the nursing staff’s needs according to age, gender, material status, and working experience to address burnout issues of emotional exhaustion, depersonalization, and personal unfulfillment. Moreover, it is important to note that the different factors of burnout are perceived differently by the nursing staff based on their attributes. There is a need to utilize the provision of psychological empowerment needs.
Highlights
The demanding nature of the nursing profession is wellknown, and the nursing profession has a lot of work demands and stressful work schedules with pressures from patients and caretakers
Psychological empowerment can negatively and significantly affect depersonalization, emotional exhaustion, and personal unfulfillment in which the nurses in Malaysia can manage their burnout using the psychological empowerment at the workplace
The provision of psychological empowerment is effective in reducing the effects of emotional exhaustion, which is a critical part of the burnout conceptualization
Summary
The demanding nature of the nursing profession is wellknown, and the nursing profession has a lot of work demands and stressful work schedules with pressures from patients and caretakers. The demanding nature of nursing job demands physical and emotional resources [1]. The physical and emotional resources when depleted are called burnout which is experienced by Malaysian nursing staff [2]. Burnout has a huge impact on the health industry and nursing staff [3]. The provision of psychological empowerment can reduce. The health industry in Malaysia is mutually run by the public and private sectors.
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