Effect of Perceived Organizational Support and Work Environment on Organizational Commitment; Mediating Role of Self-Monitoring

Rizwan Qaiser Danish,Farid Ahmad,Sidra Ramzan

doi:10.13189/aeb.2013.010402

Rizwan Qaiser Danish, Farid Ahmad + Show 1 more

Open Access

https://doi.org/10.13189/aeb.2013.010402

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Abstract

Purpose: This study investigates the effect of perceived organizational support and work environment on organizational commitment, as well as, analyzes the mediating role of self-monitoring in this relationship in the service sector of Lahore, Pakistan. Methodology: Self-administered survey was conducted for the collection of responses from employees working in service sector. Total 680 questionnaires were distributed among employees from which 355 questionnaires were completely filled that were used for further analysis. Findings: Results of this study revealed that work environment has significant and positive association with organizational commitment whereas insignificant association is found between perceived organizational support and organizational commitment. Results further exposed that self-monitoring plays mediating role in the association between perceived organizational support and work environment with organizational commitment. Value/Originality: This study divulges that work environment and perceived organizational support help enhance the organizational commitment and self-monitoring mediates this association. This attempt contributes in academic literature and helps to fill the gap in current literature. Practical implications/Limitation: Results of this study do have practical implications for service sector. It helps to convince managers in service sector that facilitative work environment enhances the organizational commitment in employees. This research further suggests that one of the personality variables, namely, self-monitoring plays mediating role in the relationship between perceived organizational support and work environment with organizational commitment. Low sample size, region and time constraint are the limitations of this study.

Highlights

Traditional management views are rapidly altering due to the excessive usage of technology e.g. computers and internet
It is concluded that facilitative work environment helps to enhance the organizational commitment in employees
Self-monitoring which is the part of personality mediates the association of work environment and organizational commitment

Summary

Introduction

Traditional management views are rapidly altering due to the excessive usage of technology e.g. computers and internet. The skills of employees are still substantial, they are considered as assets for any organization because they have tremendous effect on organizations It is the biggest challenge for organizations to enhance the performance by retaining their employees. Attractive work environment helps make the employees more committed, enhances their motivation and satisfaction level. It boosts up the efficiency and productivity of an organization. Self-monitoring is the control of expressive behaviors and plays an important role at workplaces It is the part of personality and personality is the attitude which has great effect on organizational behaviors. It is found that self-monitoring is associated with different work-related behaviors like job involvement, organizational commitment and satisfaction etc. This study further analyzes the mediating role of self-monitoring in this relationship in the service sector of Lahore, Pakistan

Literature Review

Hypotheses

Research Design

Results and Discussions

Conclusion

Practical Implications and Future Directions