Effect of perceived ease of use of ICT on stakeholder service quality in Vocational High School in West Java

Abstract

The use of Information and Communication Technology (ICT) for school management is very helpful in providing services to students and other stakeholders. ICT as a technology can be useful if used to improve its performance. Whereas someone will use technology to assist in completing his work if he feels that the technology is easy to use. A person’s perception of existing technology will encourage the use of this technology in its work. This study aims to examine the effect of perceptions of ease of use of ICTs on service quality in vocational high schools in West Java. The method used in this study is a causal survey. Sampling in this study used proportional random sampling technique with a total sample of 248 respondents. The research data were analysed using path analysis with the Partial Least Square (PLS) approach. The results of this study indicate that the perception of ease of use of ICT indirectly affects the quality of stakeholder services in Vocational High Schools in the West Java Region.