Effect of Organizational Support in Terms of Training, Autonomy, and Technology on Work Engagement at Private Universities in Bangkok, Thailand

Abstract

With rapid changes in technology, working styles in universities have also changed from traditional face-to-face to online and hybrid teaching. This study focused on the work engagement of faculty and staff at three private universities in Bangkok. The focus of the investigation was on how organizational support, in terms of training, autonomy, and technology, influenced the work engagement of faculty and staff in adopting new working styles. A self-administered questionnaire was used in the study. Valid questionnaire responses (N = 329) received were subjected to ordinal linear regression analysis. The results obtained indicated that organizational support in terms of training, autonomy, and technology was positively associated with work engagement (p = .009, .009, and .000 respectively). It is suggested that the universities need to provide sufficient training, autonomy, and technological know-how to their faculty and staff to help them transition to new ways of working smoothly. Finally, some managerial implications arising from the study are provided.