Abstract

Purpose In today’s business world, competition is no longer about resources accumulated, but the emphasis is now placed more on the actual accumulation and utilization of knowledge within the organization. Attention has shifted drastically from just acquiring wealth in the organization to an era where knowledge and learning within the organization becomes more critical and important to the organizational survival and continuous growth as put forward by this paper. This paper investigated the effect of organizational learning and effectiveness on operations, employee productivity and management performance. This paper aims to add to scholarly works and knowledge on organizational learning. Design/methodology/approach Random and stratified sampling techniques were used. Data collection was done with the use of a questionnaire and analyzed using confirmatory factor analysis and hierarchical multiple regression. Findings The result from the data analyzed shows that there is a positive relationship between organizational learning and effectiveness, operations, employees’ productivity and management performance suggesting that organization learning impact is encompassing because it affects and influences the effectiveness and efficiency of all the staff at every level within the organization. Practical implications Organizations should strive and do everything possible to ensure organizational learning because this study is in an era where knowledge and learning within the organization are more critical and important to organizational survival and continuous growth. Originality/value The study demonstrates that the only way to fast-track growth in every sphere of the organization is to ensure organizational learning as it influences the effectiveness and efficiency of all the staff at every level within the organization.

Highlights

  • Senge (1990) defines a learning organization as a company that facilitates the learning of its members and continuously transforms itself to remain competitive

  • The finding of the study shows that organizational learning and effectiveness have a significant positive relationship with the bank operations and this is because organizational learning is a commitment to continue effective operations of the bank to its customers

  • 5.3 Conclusion The study did a critical study on the effect of organizational learning and effectiveness in the banking industry while focusing on the bank operations, employee’s productivity and management performance

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Summary

Introduction

Senge (1990) defines a learning organization as a company that facilitates the learning of its members and continuously transforms itself to remain competitive. © Fatma Zerah Tan and Gbemi Oladipo Olaore. Published in Vilakshan – XIMB Journal of Management. The full terms of this licence maybe seen at http:// creativecommons.org/licences/by/4.0/legalcode

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