Abstract
Organizational ethics is an emerging field in human resources, which focused on the study and practice of the ethical behavior of employees within an organization. The main purpose of this research work is to empirically investigate the influence of organizational ethics on the service delivery level of employees in the National Assembly in Nigeria. The dependent variables employed in this study are integrity, self-discipline and organizational values. The survey research design was adopted. The target population of this study comprises of 885 employees in the committees of the Senate and House of Representatives. Multi-stage sampling technique was adopted and a sample size of 171 employees was used to collect data through a closed-ended questionnaire designed on a Five-Point Likert scale. Multiple regression analysis was employed to analyze data. The study found that there is a significant and positive relationship between organizational ethics dimensions of integrity, self-discipline organizational values on service delivery of employees of the Nigerian National Assembly on the other hand. In line with the findings, it was discovered that integrity and organizational values affect employee performance more than self-discipline. The study recommended that the management of the Nigerian National Assembly Service Commission should implement the National Assembly regulations and Code of Conduct. Nigerian National Assembly Service Commission should ensure that their organizational values are well communicated to all employees in the organization for effective service delivery practices necessary to achieve organizational goals. Keywords: Organizational values, ethics, integrity, self-discipline, service delivery, public sector DOI : 10.7176/EJBM/11-36-17 Publication date: December 31 st 2019
Highlights
1.1 Background There is a limited body of knowledge on the role of organizational ethics management, systems and mechanisms in promoting and driving service delivery, especially in public sector organizations
1.3 Objectives of the Study The main objective of this study is to examine the influence of organizational ethics on service delivery of employees in the Nigerian National Assembly
The results show that significant relationship exists between ethical standards and organizational productivity, in Nigeria and that integrity cum discipline have a negative impact on the improved productivity level of the organization, which could be attributed to the nature of these virtues being abstract and could only be seen or observed overtime
Summary
1.1 Background There is a limited body of knowledge on the role of organizational ethics management, systems and mechanisms in promoting and driving service delivery, especially in public sector organizations. According to Adebayo (2014), organizational ethics is about what is morally correct, honourable and acceptable to the larger majority of the people of an organization, society or group It is a set of principles relating to words, especially as they apply to human conduct. According to Shafritz and Russel (2005), one of the processes of public administration is the human resource, for services to be rendered by a www.iiste.org department there is a need for personnel to be employed and attached to specific posts within the organizational structure of the particular department This process is accompanied by; inter alia, allocation of functions, a delegation of authority, creation of communication channels and behavioral relationships. There is little or no hope of success in the delivery of services if the public servants are not professional and their conduct not ethical
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