Abstract
This research aimed to determine the effect of quality Im3 products to the level of customer satisfaction at PT. Technomas Internusa Branch XXX. The methods used in this research was observation and questionnaires, and then tested the truth with the scientifically theory then concluded. The results of analysis this research indicate that of coefficient determination show the influenced very strong between product quality and the level of customer satisfaction that is 87,6% and the remaining 12,4% is influenced by other factors not examined in this research. The suggestions submitted to the company are to constantly improve product quality especially on signal strength and to expand network coverage improving customer satisfaction, as well as improving product performance to avoid interruption when used, and maintain customer satisfaction when communicating using Im3 products.
Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
