Effect of Employee Job Satisfaction on Organizational Citizenship Behavior at Assessment Center Indonesia

Nabilah Ramadhan,Mohd Haizam Mohd Saudi,Yenni

doi:10.14419/ijet.v7i4.34.23901

Nabilah Ramadhan, Mohd Haizam Mohd Saudi + Show 1 more

Open Access

https://doi.org/10.14419/ijet.v7i4.34.23901

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Abstract

This research was conducted to find out how much the influence of employee job satisfaction in driving the emergence of organizational citizenship behavior (OCB) on employees of the Assessment Center Indonesia (ACI). The influence is expected to create an increase in work performance and productivity in adapting to the conditions of company development and competition. The type of research used is a combination of descriptive methods and causality methods by taking a sample of 30 ACI employees. Data analysis used in hypothesis testing is simple linear regression analysis. From the results of the study, it can be concluded that the level of job satisfaction that occurs in ACI is high with a percentage of 81.17%, while the application of OCB is relatively high with a percentage of 78.48%. Job satisfaction at ACI has a positive and significant effect on OCB with an effect of 62.4%. While, the remaining influence of 37.6% is caused by other variables outside the research model.

Highlights

The market is entering an era of globalization where competition between companies preferably be more stringent than before
Respondents' responses regarding job satisfaction originating from Supervision, Co-workers, and Working conditions in Assessment Center Indonesia (ACI) are in the category satisfied with a satisfaction level of 81.17%
The regression coefficient (β value) is 0.528 which shows a direct relationship which means that any increase in job satisfaction will affect the increase in organizational citizenship behavior (OCB), where the effect is positive on β which shows the direction of direct regression

Summary

Introduction

The market is entering an era of globalization where competition between companies preferably be more stringent than before. This is due to the globalization that makes the competition between enterprises in domestic and foreign companies. To prevent employees from leaving and moving to competitors, the company must pay attention to the needs of its employees. Job satisfaction is important because it can encourage employees to work better. Since 2007, ACI and other divisions in Telkom have used Telkom Employee Survey (TES) as a standardized job satisfaction assessment. The output of employee job satisfaction assessment is called the Employee Satisfaction Index (ESI)

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Results

Conclusion