Abstract
The study was designed to investigate the impact of e-banking in Bangladesh. There appears a few extensive study on e-banking practices has been conducted in Bangladesh. But no comprehensive study has yet been conducted especially on security of e-banking in Bangladesh. The main objective of present study is to find out the practice and impact of e-banking in Bangladesh. The investigation was concentrated in various divisions, districts, towns and rural areas in Bangladesh. The sample consisted of 120 bankers and bank customers, were selected purposively from various territory. For analyzing data suitable statistical tools Statistical Package for Social Science (SPSS) were used. Major findings of this study is e-banking required minimum man power than traditional banking, E-banking reduces carrying cash, Cards are used for shopping, No need to maintain huge documents for banking functions in e-banking, Customers feel insecurity from hijacker to withdraw and deposit money from ATM booths, All the ATM booths of Bangladeshi banks are not in safe position.
Highlights
E-banking implies provision of banking products and services through electronic delivery channels
There are various types of ebanking services like SMS banking, Tele Banking, Push and Pull services, ATM, Fast Track etc. that have been introduced by the commercial banks in Bangladesh [2]
Bankers were selected from different branches of state owned commercial banks, domestic private commercial banks and foreign commercial banks in Bangladesh and bank customers were selected from different university, college and school teachers and students, businessmen and other professionals from private and public sectors
Summary
E-banking implies provision of banking products and services through electronic delivery channels. It permits anytime, anywhere and any how banking. E-banking refers to systems that enable bank customer to access accounts and general information on bank products and services through a personal computer or other intelligence device [3]. Electronic banking makes it easier for customers to compare banks' services and products, can increase competition among banks, and allows banks to penetrate new markets and expand their geographical reach. Bangladesh Bank has recently argued to introduce automated clearing house system. This pushed upward transition from the manual banking system to the on-line banking system [13]
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