Effect of different investigation methods on collection and satisfaction rates of patient satisfaction questionnaires

Abstract

Objective To investigate the best investigation method of nursing satisfaction to the inpatients,to get accurate information,and improve the quality of first level quality control of department for nursing management measures to provide reliable basis and improve nursing work.Methods We used the nursing quality questionnaire by nursing department and the department co-designed to investigate patients' satisfaction to nursing care from October 2011 to June 2012.In different time,the satisfaction surveys were conducted by head nurse,the nurse on duty and the primary nurse respectively.The t test was applied to compare the difference of measurement data; and the Chi-squared test to enumeration data.There was statistical significant difference when P ＜ 0.05.Results The collection and satisfaction rates of patient satisfaction questionnaires in the primary nurse were 95.17％,98.9％,and there was statistical significant difference to the head nurse and the nurse on duty (P ＜ 0.05).Conclusion The discharged patients' satisfaction survey conducted by primary nurse was a better method in nursing satisfaction survey,and it can improve the recovery and satisfaction rate obviously. Key words: Satisfaction survey; Recovery rate; Satisfaction rate