Effect of Administrative Information Systems on Employee Performance in the Car Insurance Sector: An Applied Study on Najm Insurance Services Company in Riyadh Region

Abstract

This study aimed to examine the influence of administrative information systems on the performance of employees within car insurance companies. Specifically, the goal was to understand how these systems impact employee performance. To meet the study’s objectives, a questionnaire was utilized as a data collection tool and to measure the study’s variables. The sample was drawn from employees of Najm Insurance Company, focusing on those with over a year’s experience, totaling 150 staff members chosen at random, from which 106 questionnaires were retrieved. The SPSS statistical package was employed for statistical analysis of the data. The study found that administrative information systems have a significant effect on employee performance. Moreover, the presence of necessary human, financial, and organizational resources were found to be considerably high, thus leading to enhanced employee performance. It also indicated a high level of commitment towards employee training at Najm Insurance Services Company. Variables such as gender, age, academic experience, and educational status were found to have no direct impact on the quality-of-service performance. The study recommended that employees should be provided with adequate training to facilitate the use of administrative information systems. It also suggested activating all available services in the system for insurance companies, with a shift towards reducing paper use. Keywords: Car insurance – Insurance system services – Najm Company – Administrative systems in companies