Efektifitas Manajemen Konflik sebagai Upaya Meningkatan Kinerja Pada Dinas Komunikasi dan Informatika Kabupaten Purwakarta

Abstract

Conflict management plays an important role in directing negative conflict to positive conflict. Conflicts that occur are not always negative, sometimes they perceive conflict as something that is considered to have a positive impact in a discussion of topics in decision making. This study aims to analyze the sources or causes of conflict at the Office of Communication and Information (Diskominfo) of Purwakarta Regency, to determine the effectiveness of conflict management as an effort to improve performance at the Department of Communication and Information (Diskominfo) of Purwakarta Regency, and to determine the factors that influence the effectiveness of management. conflict at the Department of Communication and Information (Diskominfo) Purwakarta. The research method used is qualitative, the data sources used are interviews, observations and literature review. Research Results: The cause of conflict in the Office of Communication and Information (Diskominfo) of Purwakarta Regency in general is due to differences in the characteristics of employee behavior who cannot accept and understand each other, differences in employee perceptions in the form of differences of opinion about work and the division of work tasks that are not appropriate. with the wishes of the employees. The source of the conflict is included in the criteria for dysfunctional conflict, which is a confrontation or interaction between groups that endangers or hinders organizational performance to achieve organizational goals. The conflict resolution process at the Office of Communication and Information (Diskominfo) of Purwakarta Regency can be said to be effective, because of discipline and good communication. The conflict management process carried out includes approaching each party involved in the conflict, then analyzing the things that are considered before deciding how to take appropriate action in providing solutions to conflicts that occur so that they will know the right way to handle conflicts that occur, then the next thing is the implementation of conflict resolution solutions that will be carried out. The factors that affect the effectiveness of conflict management at the Office of Communication and Information (Diskominfo) of Purwakarta Regency can be said to be effective because they have goals, systems and supervision and program preparation in accordance with planning.