Educational 360-video development for clinical practice improvement toward Deaf and Hard-of-Hearing Population

Abstract

BackgroundEmpathy of clinical providers is necessary for patient-centered care. Virtual reality, such as 360-videos, may enable empathy development with thoughtful design. We describe our process and outcomes developing an educational innovation for clinical providers to work with the challenges experienced by the deaf and hard-of-hearing population using 360-videos. MethodsA user-centered design-informed process was used to (a) empathize with our patient population using a focus group and stakeholder input, (b) design content for videos with iterative feedback from stakeholders, and (c) feasibility and usability test the innovation. ResultsWe found multiple areas of concern of our patient population and subsequently created educational scripts for the videos to address these, with iterative refinement by stakeholders. Innovation delivery in the classroom setting with advanced practice nurse students was feasible and had good usability. ConclusionWhile initial testing of this 360-video educational innovation was promising, further testing and dissemination strategies are needed.