Abstract
Organizations are increasingly thinking about moving their Customer Relationship Management (CRM) applications from an on-premise environment (local servers) to an on-demand environment hosted on cloud servers as a result of the rise of cloud computing. The company owns and manages the software and hardware inside its own network in an on- premise setting. On the other hand, in an on- demand environment, the infrastructure and software are hosted by a third party provider who bills the company on a subscription basis. The industry-leading on-demand CRM product is Salesforce. Key Words: 1.CRM ( Customer Relationship Management
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