Abstract

[Excerpt] As the nations, businesses, non-profits, and people of the world become more interdependent, value creation and conflict resolution mechanisms, both historically evolved and consciously designed, are becoming more diverse, complex, and unfortunately, more susceptible to cascade failures and the law of unintended consequences. Service science is emerging as the study of value-cocreation phenomena in a globally integrated and connected world, which has the potential to become significantly smarter and more sustainable. In a service world, diverse entities create, abandon, utilize, ignore, configure, reconfigure, specialize, integrate, protect, and share resources and relationships to cocreate benefits with and for each other, both as individuals and collectives, both for the short-term and the long-term. [Service Science, ISSN 2164-3962 (print), ISSN 2164-3970 (online), was published by Services Science Global (SSG) from 2009 to 2011 as issues under ISBN 978-1-4276-2090-3.]

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