Abstract
Editorial Board Thoughts: Library Analytics and Patron Privacy
Highlights
Two significant trends are sweeping across the library landscape: assessment and privacy
Solid assessment cannot happen without solid data
Libraries have historically relied on qualitative surveys of their users, asking users to evaluate the quality of the services they receive
Summary
Two significant trends are sweeping across the library landscape: assessment (and the corresponding collection and analysis of data) and privacy (of records of user interactions with our services). Libraries have historically relied on qualitative surveys of their users, asking users to evaluate the quality of the services they receive. Being able to know more details and ask directed questions of individuals who used services is possible in the traditional library setting through invitations to complete surveys after individual interactions such as a reference or circulation desk interaction, library program, visit to a physical location, or even a community-wide survey invitation.
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