Ease of Doing Business and E-Governance in India – Initiatives and Challenges

Abstract

The phenomenal role of the Information and Communication Technology (ICT) in the delivery of citizen services in the public or government sector as well as private sector has been gaining momentum. The technology and the methods used in e-governance project provide a roadmap for efficient delivery of citizen services at the convenience and comfort of people. E-governance ensures equitable access to public services, accountability and transparency in the governing process, saving of time due to provision of services through single window, reduction in corruption, convenience and empowerment. The use of ICT in provision of citizen services helped in easing of doing business processes. ICT enabled e-governance platform has paved way for the businessmen to perform their processes easily, quickly, conveniently and transparently. The present descriptive research paper attempts to provide an understanding of the concepts of “Ease of Doing Business” and “e-Governance”; to exhaustively explore e-governance initiatives and to identify the challenges in implementing e-governance in Indian context. For the purpose of present research paper, only secondary data sources are explored and various research articles, research papers and related e-governance websites are visited and analysed.