Abstract
BackgroundThe main German-speaking countries (Germany, Austria, and Switzerland) have implemented digital contact tracing apps to assist the authorities with COVID-19 containment strategies. Low user rates for these apps can affect contact tracing and, thus, its usefulness in controlling the spread of the novel coronavirus.ObjectiveThis study aimed to assess the early perceptions of people living in the German-speaking countries and compare them with the frames portrayed in the newspapers during the first wave of the COVID-19 pandemic.MethodsWe conducted qualitative interviews with 159 participants of the SolPan project. Of those, 110 participants discussed contact tracing apps and were included in this study. We analyzed articles regarding contact tracing apps from 12 newspapers in the German-speaking countries.ResultsStudy participants perceived and newspaper coverage in all German-speaking countries framed contact tracing apps as governmental surveillance tools and embedded them in a broader context of technological surveillance. Participants identified trust in authorities, respect of individual privacy, voluntariness, and temporary use of contact tracing apps as prerequisites for democratic compatibility. Newspapers commonly referenced the use of such apps in Asian countries, emphasizing the differences in privacy regulation among these countries.ConclusionsThe uptake of digital contact tracing apps in German-speaking countries may be undermined due to privacy risks that are not compensated by potential benefits and are rooted in a deeper skepticism towards digital tools. When authorities plan to implement new digital tools and practices in the future, they should be very transparent and proactive in communicating their objectives and the role of the technology—and how it differs from other, possibly similar, tools. It is also important to publicly address ethical, legal, and social issues related to such technologies prior to their launch.
Highlights
During the COVID-19 pandemic, several country-specific contact tracing apps were introduced to assist and supplement analog contact-tracing
This study aimed to examine the early perceptions of people living in Germany, Austria, and German-speaking Switzerland toward digital contact tracing apps and compare them with frames as portrayed in the newspapers during the first wave of the COVID-19 pandemic
Newspaper coverage periodically framed these apps in a similar fashion by using three frames that were predominantly covered in April 2020: (1) critical examination of the impact of contact tracing apps on individual privacy and the compatibility with existing data protection regulations; (2) simultaneous framing and comparison with digital surveillance tools used in Asian countries, especially China, provoking a contrasting view to Western democracies; and (3) periodical focus on country-specific political and scientific stakeholders
Summary
During the COVID-19 pandemic, several country-specific contact tracing apps were introduced to assist and supplement analog contact-tracing. All these free apps use Bluetooth Low Energy technology to measure the distance and the duration of contact between smartphones that have the app installed. If the tracking function is enabled, random encrypted codes are automatically exchanged and directly saved on the devices whenever a person encounters another user. The main German-speaking countries (Germany, Austria, and Switzerland) have implemented digital contact tracing apps to assist the authorities with COVID-19 containment strategies. Results: Study participants perceived and newspaper coverage in all German-speaking countries framed contact tracing apps as governmental surveillance tools and embedded them in a broader context of technological surveillance.
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