Abstract

This research is to determine factors that influence users' intention to continue to use e-wallets on a live shopping. A total of 360 users participated in filling out questionnaires. The result shows the ease of using a system creates a sense of pleasure and satisfaction for the user so that they will use a similar payment system on their next shopping. Users ask the platform to provide security guarantees so that users trust the payment system and continue to use the payment system. In addition, the system security factor is also an essential part of the user's mind.

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