Abstract
This case study is based in a department of a university implementing an e-Services system project. Earlier discussion of the background/context of the case study is to provide a general overview of the department and its business. Analysis of the data provides an insight into Management perceptions about their expectations for the system. Insights on the e-Services project and the factors influencing the implementation are also described. The purpose of analysing the Management’s perspectives about staff use of e-Services is to understand what factors affected the project development.
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