E-Service-Learning for more digital and inclusive EU Higher Education systems: a new e-SL Design Framework

Abstract

As e-Service-Learning emerges as a promising tool to foster collaboration and solidarity in Higher Education, there's a pressing need to delve deeper into the factors underlying its efficacy. This paper presents a comprehensive framework of e-Service-Learning design principles and subjects it to empirical validation. Derived from a systematic literature review, the framework's structure was further consolidated through co-design sessions and validated through focus groups involving students, higher education professionals and community partners. Insights from these experts not only reinforce but also refine the initial framework, setting the groundwork for future e-Service-Learning endeavors in higher education. An analysis of the collated data culminated in a framework characterized by four distinct structural elements: three foundational pillars, four sets of design principles, three overarching goals, and a pivotal role of technology as an enhancer of learning. Both the pillars and the design principles are elaborated upon in detail. This study's outcomes hold potential to shape pedagogical strategies in higher education, ultimately driving a more empathetic and contextually relevant approach to learning.